Privacy Policy

At eSIM Quantum, transparency is part of our DNA.

Last updated: 2025

We know that for you, your privacy is a fundamental right. That is why we want to explain our privacy policy clearly, so you have control and understand how we manage your personal data as a user of eSIM Quantum services.

1. Our Privacy Principles

These are the key principles that guide our commitment to your privacy:

  • Transparency: We will always keep you informed about how we use your data. No hidden fine print.
  • Purpose Limitation: We will only use your data for the specific purposes authorized (providing connectivity).
  • Data Minimization: We collect only the data strictly necessary to deliver your eSIM.
  • Security: We implement rigorous security measures to keep your data safe from unauthorized access.
  • Retention: We will not keep your data longer than necessary to provide the service or comply with laws.

2. What Data We Process

At eSIM Quantum, we process the data you provide to us and the data generated by the use of our services.

2.1 Data provided by you

  • Contact Information: Name and email address. We need this to send you the QR code for your eSIM.
  • Payment Information: We do not store your full card details. Payments are processed via secure, certified third-party payment gateways.
  • Support Data: Information you provide when contacting our help desk to resolve technical issues.

2.2 Data generated by usage

  • Technical Identifiers: We process the ICCID (the unique serial number of your eSIM) to manage your plan.
  • Consumption Data: We monitor data volume usage (e.g., "2GB used out of 5GB") to show you your balance and prevent service interruption.
  • Device Info: We may detect your device model to ensure eSIM compatibility before purchase.

3. Why We Process Your Data

We process your data to provide you with the best possible service:

  • Service Delivery: To generate, provision, and deliver your eSIM profile and ensure it connects to the network.
  • Customer Support: To identify your line and troubleshoot connectivity issues in destination countries.
  • Communications: To send you important transactional emails, such as your QR code, payment receipts, or low-data alerts.
  • Fraud Prevention: To detect and prevent abusive or fraudulent use of our payment systems.

4. Information We Share

eSIM Quantum collaborates with trusted third parties to provide the service. We do not sell your data to advertisers. We share data only with:

  • Connectivity Providers: To activate your service, we must communicate technical identifiers (like ICCID) to global network aggregators.
  • Payment Processors: To execute transactions securely.
  • Legal Authorities: If required by law, we may share information with competent authorities (e.g., to comply with telecommunications regulations).

5. Security and Retention

Security

We protect your data with rigorous security measures, including SSL encryption for all data in transit. We adopt technical means to prevent loss, misuse, or unauthorized access.

Retention

We keep your data only as long as necessary.

  • Active Plans: While your eSIM is active.
  • Inactive Plans: We may retain purchase history for a limited period to comply with tax and legal obligations, after which it is anonymized or deleted.

6. Your Rights

As a user, you have full control over your data. You have the right to:

Access: Know what data we have about you.
Rectification: Correct errors in your info.
Deletion: Request that we delete your data ("Right to be forgotten").
Opposition: Object to specific processing.

To exercise any of these rights, simply contact our support team at: LR@esimquantum.com

7. Updates to this Policy

This Privacy Policy may evolve. If we make significant changes that affect your rights, we will inform you via email or a prominent notice on our website. Continued use of eSIM Quantum services implies acceptance of the updated terms.